Our Lifetime Guarantee covers manufacturing and material defects that compromise the product's quality, structural integrity, or intended functionality undernormal conditions of use.

This includes:

Leather & Materials

• Defects in leather that compromise its strength, integrity, or functionality and are attributable to a material defect.

Stitching & Craftsmanship

• Threads that come undone due to manufacturing defects.
• Seams that separate as a result of faulty stitching or construction.
• Joints or panels that detach due to manufacturing errors.

Hardware & Components

• Defects in buckles, snaps, rivets, rings, and other metal components.
• Zippers that fail due to manufacturing or installation defects.
• Defects in interior linings resulting from faulty workmanship.

Overall Construction & Manufacturing

• Any other manufacturing or construction defect that compromises the product's integrity, quality, or intended functionality.

Our Lifetime Guarantee also applies to personalized and made-to-order products.

Leather is a natural material that develops character and personality over time. Every mark, variation in tone, and change in texture becomes part of its story, making each piece unique.

Like any product designed to accompany you for years, your leather piece requiresproper care to preserve its quality and appearance.

Our Lifetime Guarantee is designed to protect against defects related to materials and craftsmanship. Other conditions that may arise through everyday use and the passage of time are part of the natural evolution of the product or may require a separate repair service.

1. The Natural Character of Leather

Scratches, creases, wrinkles, scuffs, changes in color, darkening, and the development of a natural patina are characteristics of full grain leather. These changes do not necessarily indicate defects; they are part of the material's natural evolution and personality.

2. Everyday Use & Life's Experiences

Cuts, punctures, tears, burns, impacts, and other accidental damage may affect the integrity of your product. These situations will be evaluated individually and, when possible, may be addressed through our Leather Care & Repair Service.

3. Care & Maintenance

Prolonged exposure to water, moisture, heat, or direct sunlight, as well as contact with perfumes, alcohol, chemicals, or unsuitable cleaning products, may alter the characteristics of leather and other components.

We recommend following our care and maintenance guidelines to help preserve the quality of every piece.

4. External Repairs & Modifications

To preserve the original quality and construction of our products, we recommend having any repair or modification evaluated by our team beforehand. Damage resulting from repairs or modifications performed by third parties may require an individual assessment.

5. Personalization

Each personalized product is created according to the specifications provided and approved by the customer before production begins. For this reason, we encourage you to carefully review all names, initials, phrases, images, and other customization details before giving final approval.

Our Commitment Continues

Although some situations may fall outside the scope of our Lifetime Guarantee, we're still committed to helping you care for your piece.

If your product needs attention, our team can evaluate available repair options and offer a solution through our Leather Care & Repair Service.

If your product experiences an issue that you believe may be related to a manufacturing or material defect, we want to hear from you and help.
You can submit your request through either of the following channel:
https://www.caleandcael.com/apps/warranty

Through this page, you can:

1. Register your product if you haven't already done so.
2. Access your registered product.
3. Submit a Lifetime Guarantee claim.
4. Provide the information and photos needed for our team to evaluate your request.

If your product experiences a defect covered by our Lifetime Guarantee, we'll work to find the most appropriate solution.

1. Conditioning

When appropriate, we may offer a conditioning service to help restore and preserve the product's appearance and characteristics.

2. Repair

Our first priority is to repair your product whenever possible, restoring its functionality while preserving its original character.

3. Replacement

If the product cannot be repaired or a repair is not a viable solution, we may offer a replacement product with equivalent characteristics, subject to the evaluation of your claim and applicable consumer protection laws.

4. Store Credit

When appropriate and agreed upon by the customer, we may offer store credit to be used toward a future purchase at CALE & CAEL, while respecting all applicable consumer rights.

The appropriate resolution will depend on the nature of the issue, our product evaluation, and the available options.

Lifetime Guarantee Request

When a product is confirmed to have a defect covered by our Lifetime Guarantee, CALE & CAEL will assume the applicable costs associated with the warranty process, including shipping, as required by applicable consumer protection laws.

Repairs Outside Warranty Coverage

If a product requires attention due to natural wear, accidental damage, or other conditions outside the scope of our Lifetime Guarantee, our team may evaluate whether a repair is possible.

In these cases, before any work begins, you'll receive a detailed quote covering:

• Labor.
• Materials and replacement parts.
• Shipping and transportation costs.

No paid repair will begin without your prior approval.

At CALE & CAEL, we believe well-crafted products deserve to be cared for, repaired, and enjoyed for as long as possible.

That's why, even when an issue falls outside the scope of our Lifetime Guarantee, we want to offer you options to help you continue enjoying your piece.

Through our Leather Care & Repair Service, our team can evaluate the condition of your product, determine whether conditioning or repair is possible, and provide a quote before any work begins.

Because we believe a well-crafted leather piece deserves more than one lifetime of use.