FAQs

What if I’m not sure about my size?

No problem! We know sizing can vary, simply email us at hello@caleandcael.com and we’ll help you find the right fit.

How long will it take to get my product in the mail?

Your custom bag or jacket doesn’t exist until you place your order. Once we receive your order, it’s made just for you, every detail consciously crafted to your specifications. Due to the amount of work and individualized attention required, we ask that you give us up to 8 weeks to deliver your item.

What if I’m not sure what details to select?

We love to help! Email us at hello@caleandcael.com and a member of our team will get back to you to help you with any questions you might have.

How can I see my product with my chosen details before purchasing?

We will soon have a way to visualize your unique customized product before purchasing, but for now, simply select a variation in all categories and click “Add to Bag”. Visit your cart to see a breakdown of every selection so you can double check your details before completing your purchase.

Do you offer jackets for women?

Our women’s jacket line will be coming in Spring 2024. In the meantime, we love ideas! If there’s something you want to see, email us at hello@caleandcael.com and share your thoughts.