FAQ
ABOUT OUR LEATHER
We use 100% genuine leather sourced from animals primarily raised for meat production. Our preference is calfskin and bovine leather from Colombia, known for their softness and durability. This ensures our products are high-quality and durable, while also reflecting our commitment to minimizing waste by repurposing animal byproducts.
- CRAFTED LEATHER type: Calfskin
Origin: Colombia
Calfskin leather is sourced from the hides of young calves, typically less than 12 months old. This type of leather is renowned for its softness and finer texture compared to older animal hides. Due to their youth, calfskin tends to have fewer imperfections and marks, boasting a texture that reflects the natural essence of the animal's skin, making it particularly prized in the leather industry.
- LEATHER GOODS LEATHER Leather type: Napa (bovine) Origin: Colombia
Description: Bovine leather is obtained from the hides of cows, offering a highly versatile material. Cows being large animals, bovine leather tends to be thicker compared to other types of leather.
All our products are crafted from 100% genuine leather.
In our brand, we take pride in presenting an exquisite selection of jackets crafted from high-quality cowhide leather, with an approximate gauge of 9 mm. This leather, renowned for its durability and strength, ensures garments that stand the test of time while maintaining their elegance and style.
Similarly, our range of luggage and leather goods offers products made from aniline-finished and waxed cowhide leather. These leathers have gauges ranging between 13 and 15 mm, as
well as between 16 and 18 mm, providing a sense of luxury and robustness to each item. The equality of these materials ensures that our luggage and accessories are not only aesthetically impressive but also durable and functional.
The primary reason for raising and sacrificing animals is meat production for human consumption. The animal's skin, a byproduct of this process, is then transformed into durable, high-quality products by the leather industry. By repurposing this material, we help reduce waste and make the most of available resources. Additionally, we are committed to implementing eco-friendly practices in our production process to minimize our environmental impact further, ensuring that our fashion items, furniture, and automotive components are not only stylish and durable but also responsibly made.
No, leather requires specific care and cannot be treated with just anything. The treatment of leather depends on the type of leather and the desired outcome. Here are some important considerations:
- Proper cleaning products: Use cleaning products designed specifically for leather. Common cleaners can damage leather by stripping away natural oils and causing discoloration.
- Hydration: Leather can dry out and crack over time, so it's important to regularly hydrate it with leather conditioners. This helps maintain its flexibility and natural appearance.
- Protection: To protect leather from stains and damage, consider applying water and UV protection products, especially on items that will be exposed to the outdoors.
- Avoid certain products: Avoid contact with strong solvents, aggressive chemicals, and mineral oils, as they can damage leather.
- Test in a small area: Before applying any new product to a leather piece, perform a test in a discreet, small area to ensure it doesn't cause damage or discoloration.
FAQ
About our 3d tool
“May I rely on the colors and styles depicted on the website?
The jackets and luggage showcased in the 3D configurator and photographs are presented to provide as accurate a representation as possible of the actual products, in terms of both color and design. However, please be aware that slight variations in color may occur depending on the screen or monitor being used. As leather is a natural material and the tanning process is unique to each piece, the jackets, and luggage displayed on screen may not perfectly mirror those received. Overall, our jackets and luggage are meticulously handcrafted, thus minor differences in color or leather quality are to be expected, serving as a testament to the authenticity and craftsmanship of our brand.”
The 3D visualizer provides a close representation of the final product, but please note that there may be subtle differences due to digital representation limitations and natural variations in leather and other materials.
Although the 3D visualizer offers an accurate representation, the quality and texture of real leather may vary slightly. In reality, the tactile feel and appearance may be richer and more detailed.
The details and finishes shown in the 3D visualizer are an approximation of the final product. However, please be aware that real craftsmanship and details may differ slightly, as each piece is unique and handmade.
The hardware, zippers, and linings represented in the 3D visualizer are designed to be as accurate as possible, but it's important to note that they may vary slightly in reality due to availability and design enhancements.
We recommend reviewing our physical samples available in-store to get a better idea of the leather quality and product details. Additionally, our customer service team is here to address any additional questions you may have.
We strive to ensure that each product meets the highest quality standards. We're always willing to work with you to address any concerns and ensure your satisfaction with your purchase.
FAQ
Guarantee and service
At Cale & Cael, we stand behind the quality and craftsmanship of our products. We arecommitted to ensuring your complete satisfaction with every purchase. Our guarantee reflectsour confidence in the excellence of our goods and our dedication to providing exceptional customer service.
We take great pride in the materials and craftsmanship of our products. Each item is meticulously crafted using the finest materials and attention to detail. We guarantee that our products are free from defects in materials and workmanship under normal use and care.
Your satisfaction is our top priority. If for any reason you are not entirely satisfied with your purchase, please contact us within 30 days of receiving your order. We will work with you to address any concerns and find a solution that meets your needs, whether it's a replacement, exchange, or refund.
We are proud to offer a lifetime warranty on select products. This warranty covers defects in materials and workmanship for the lifetime of the product under normal use and care. If your item requires repair or replacement due to a covered defect, please contact us for assistance.
Our dedicated customer service team is here to assist you every step of the way. Whether you have questions about our products, need assistance with your order, or require support after purchase, we are always available to help. Your satisfaction is our priority, and we strive to exceed your expectations with every interaction.
If you have any questions, concerns, or issues regarding our guarantee or your purchase, please don't hesitate to contact us at [info@caleandcael.com]. Our friendly and knowledgeable team is ready to assist you and ensure your experience with Cale & Cael is nothing short of exceptional.
At Cale & Cael, we are committed to providing you with high-quality products, outstanding customer service, and a seamless shopping experience. Our guarantee reflects our unwavering commitment to your satisfaction and our confidence in the quality of our goods.
FAQ
Customer service
shipping
Thank you for choosing Cale & Cael for your luxury goods needs. We aim to provide a seamless and reliable shipping experience for our valued customers. Please review the following information regarding our shipping policy.
We currently offer shipping to the United States and Canada.
We partner with trusted courier services to ensure safe and timely delivery of your order. Available shipping methods include standard, express, and international shipping. Delivery times may vary depending on the selected method and your location.
Orders are processed immediately once the payment is received, and the product is dispatched 60 days from the date of purchase. However, processing times may be slightly longer during peak seasons or promotional periods. We appreciate your patience and understanding.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. These charges are determined by the customs authorities in your country and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees before placing your order.
In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer service team at [info@caleandcael.com]. We will promptly assist you in resolving any delivery issues and ensuring your satisfaction.
Returns
To initiate a return, please contact our customer service team at [info@caleandcael.com] to request a return authorization (RA) number. Please include your order number and reason for return in your request. Once your return request is approved, we will provide you with instructions on how to proceed with the return.
If a package is returned to us due to an incorrect address provided by the customer or failure to collect the package from the courier, additional shipping fees may apply for reshipment. Please ensure that the shipping address provided at checkout is accurate and complete to avoid any delays or additional charges.
To be eligible for a return, your item must be unused, in its original condition, and returned within 30 days of the purchase date. It must also be in the original packaging, including any tags or labels.
Cale & Cael is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. Cale & Cael is not liable for any lost or damaged returns during transit.
Certain items are non-returnable, including:
Personalized or customized items
Gift cards
Final sale or clearance items
Thank you for shopping with Cale & Cael. We strive to provide you with the highest quality products and exceptional customer service. If for any reason you are not entirely satisfied with your purchase, we're here to help. Please review the following information regarding our returns' policy.
If you would like to exchange an item for a different size, color, or style, please follow the return process as outlined above and place a new order for the desired item. Exchanges are subject to availability.
If you receive a damaged or defective item, please contact us immediately at info@caleandcael.com to report the issue. We will work with you to promptly resolve the problem and provide a replacement or refund as necessary.
If you have any questions or concerns regarding our shipping policy, or our returns policy, please don't hesitate to contact us at [info@caleandcael.com]. Our customer service team is here to assist you and ensure your satisfaction.
Thank you for choosing Cale & Cael. We appreciate your business and value your trust in our brand.
FAQ
Terms and conditions
Cale & Cael offers a range of luxury goods, including but not limited to leather goods, accessories, and personalized items. Product descriptions, pricing, and availability are subject to change without notice.
By placing an order through the Website, you agree to provide accurate and complete information about yourself and your payment method. You authorize us to process your payment and fulfill your order. We reserve the right to refuse or cancel any orders at our discretion.
Please refer to our Returns Policy for information on eligibility, procedures, and conditions for returns and refunds.
All content, including but not limited to text, images, logos, and designs, on the Website is the property of Cale & Cael and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
To the fullest extent permitted by law, Cale & Cael shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or purchase of products or services from us.
We reserve the right to update or modify these Terms at any time without prior notice. By continuing to use the Website or purchase products or services from us after such changes, you agree to be bound by the revised Terms.
If you have any questions or concerns regarding these Terms, please contact us at [info@caleandcael.com].